We want to hear from you directly – We value your feedback

Wallet Wizard is here to help. If we haven't lived up to your expectations, we probably haven't met our own high standards and we would like to know about it.
If you were impressed by your experience, we love sharing the feedback with our Team Members, so please tell us how Wallet Wizard helped you.

Fill out the form below or scroll down for more contact information:

Talk to us first

Wallet Wizard strives to deliver the highest standard of customer service in order to provide an exceptional customer experience. We recognise that sometimes things can go wrong, so if you are not happy with any aspect of our service, please contact us directly and we will do our best to resolve your concern.

You can contact any team member on the details below.

Phone: 1300 WALLET (1300 925 538)
Postal Address: PO Box 4475, Sydney, NSW, 2001
Location: Level 15, 201 Kent Street, Sydney NSW 2000
Office hours: 8am - 8pm Monday to Friday
8am - 4.30pm Saturday
Email: hello@walletwizard.com.au
Fax: 1300 130 757

Also, speaking directly to a Customer Care Officer is a positive step towards resolving a complaint. If you have already spoken to a Wallet Wizard Team Member and your concern was not resolved, please get in touch with our Customer Care Team and we will aim to resolve your query right away!

Phone: 1300 768 621
Postal Address: PO Box 4475, Sydney, NSW, 2001
Location: Level 15, 201 Kent Street, Sydney NSW 2000
Office hours: 8am - 5pm Monday to Friday
Email: customercare@creditcorp.com.au
Fax: 1300 130 757

Important information you should know

Whether you contact us by phone or in writing, the following details will help us to resolve your complaint as quickly as possible:

  •          Your full name and postal address
  •          Your daytime phone number and preferred contact times in case we need to contact you
  •          Your reference number if you are one of our customers
  •          Names of any relevant people involved in the matter
  •          Any specific dates and times
  •          Clear and concise details as to the nature of your question, complaint or concern
  •          What you are seeking in order to resolve the complaint

A Customer Care Officer will be in touch shortly to discuss your matter and we will do our best to promptly address your concerns.

What to do if you are still unsatisfied

We aim to reach a satisfactory outcome on all complaints. If you remain dissatisfied with our response, you may lodge a complaint with the Australian Financial Complaints Authority (AFCA) who provides a free and independent dispute resolution service. AFCA may be contacted by telephone on 1800 931 678, by email at info@afca.org.au, by mail to GPO Box 3, Melbourne VIC 3001, or via the website www.afca.org.au. Please make sure that you’ve gone through our Customer Care Team first so we can do our best to help you as quickly as possible.