Any questions?

Who is Wallet Wizard?

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Wallet Wizard is part of the Credit Corp Financial Services family. We are an innovative lender that utilises many years of experience in the financial services industry to deliver a range of products sought after by customers from all over Australia. We offer Continuing Credit Contracts known as Smart Loans to people in a wide variety of circumstances to suit their individual situations.

Why is the Wallet Wizard process so fast?

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We have an unwavering focus on technology and innovation. We get that people want answers quickly, so we strive to constantly improve our processes to give you the fastest, easiest and most hassle-free way to access cash. Got some feedback that can help us with that, let us know here.

What makes Wallet Wizard different?

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We have made accessing cash so easy! With our Smart Loan you can apply for as little as $500 or as much as $5000. As you pay off your account balance and credit becomes available, you can apply to access more cash in just a few quick steps via our online Members’ Area! Oh, and our rates are very competitive - check it out!

Do I qualify?

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We welcome all applications because we think everyone should be able to apply to get cash fast with our Smart Loan. Go on, apply online with Wallet Wizard and get a super-fast decision!

Can I borrow if I am on government benefits?

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We welcome applications from everyone. If you are approved you are offered an amount with estimated repayments to suit your financial circumstances.

What if I'm a former bankrupt?

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We want to help as many people as we can. If you're a discharged bankrupt, you may still qualify for a Smart Loan. Apply online for a fast response.

How much can I borrow?

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Wallet Wizard offers credit limits from $500 to $5000. We assess how much you’re eligible for based on your situation and income. 
Apply now 

What do I need to get started?

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To apply all you need is:

  • Your internet banking details (if you want a super-fast decision) or bank statements that cover at least the past 90 days
  • Two types of identification (choose from your driver licence, Medicare card or passport number)
  • Your BSB and bank account number (so we know where to deposit your money)
  • Plus all the usual stuff like your name, date of birth, address and employment information and details of your other loans and expenses.

Apply now

Are there any credit checks?

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Wallet Wizard is a responsible lender, so yes, we perform a credit check. But don't worry, we take all of your information into account when making a decision, so if your credit history is a little shaky, don't despair.

Apply for a Wallet Wizard Smart Loan now to see if you qualify.

Why supply my statements electronically?

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You can supply your statements manually if you like, but this just means that your request for cash may take longer than normal. By supplying them electronically (the step that asks you to input your internet banking credentials) our decision engine can do all of the hard work. If you supply them manually, one of our team members will have to help the decision engine a little bit and that can delay how quickly we can give you an answer.

Worried about supplying the information to us?

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The provider of the electronic statement service, Yodlee, doesn't pass your account log-in details on to us and we don't have the ability to do anything else to your accounts once you've had your statements sent to us. Rest assured, this is just a service that saves you the hassle of doing it the old-fashioned way. More information about use of Yodlee is contained in our Terms and Conditions.

It looks like it is taking more than a few minutes, what is going on?

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From time to time our team need to perform a few extra checks. Don't worry, these checks help us comply with our commitment to being a responsible lender and we will only do them if they are needed to get your application fully assessed. Also, if you have supplied your documents manually, it can take longer too... Log-in to the Members' Area to see an update on the progress of your application.

Why have I been asked to contact my Payroll?

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Sometimes, employers want you to let them know that you're OK with us confirming information needed to complete our assessment. That's all.

What is a Credit Limit?

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A credit limit is the maximum level of credit we agree to make available to you under a contract with us. This amount is based on our assessment of your situation and income. We will either approve your request or offer a credit limit that is right for you.

What is my available credit?

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Available credit is the difference between your credit limit and your current account balance. Your current account balance is the amount owing to Wallet Wizard. 

Why can’t I access my available credit?

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You don’t always have immediate access to your available credit. This may be because:

  • The amount you have requested is less than the Minimum Redraw Request Amount (this is the lower of $500 or 25% of your credit limit).
  • You have made a repayment recently and the funds have not yet cleared.
  • There has been a material change in your financial circumstances.
  • You may be experiencing financial hardship.

How can I access my available credit?

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You can log in to the Wallet Wizard Members’ Area any time to see if you’re eligible to apply to access your available credit. Once you’re eligible, all you have to do is submit a redraw application via the instructions in the Members’ Area. It’s super-fast and easy!

Can I increase my credit limit?

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We lend up to $5000. You can log in to the Wallet Wizard Members’ Area anytime to see if you’re eligible to apply to increase your credit limit. If you are eligible, you can apply by following the simple instructions in the Members’ Area for a fast decision.

I’m already a Wallet Wizard customer. Can I apply for more cash?

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Log into the Wallet Wizard Members’ Area to see if you’re eligible to apply for a Smart Loan.

I have been approved for less than I applied for, what does this mean?

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We assess how much you’re eligible for based on your situation and income. We will either approve your request or offer an amount that is right for you. Contact Us if you have any questions.

Why was my Smart Loan application declined?

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Wallet Wizard takes a bunch of information into account when making a decision. Unfortunately we can't always provide you the exact reasons that your application resulted in a decline. However, if your situation changes, you can still log-in to the Members' Area and apply again to see if you qualify.

How much does it cost?

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There are no nasty surprises. Check out our fees here. Everything is laid out in your contract so you’ll always know exactly what to expect.

How do I know my repayment amount?

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Your minimum repayment amount is determined by your approved credit limit. You can look at example repayments on the Costs page to see what you can expect to repay each week, fortnight or month based on the credit amount you select.

To make sure you’re prepared, we will notify you of your minimum repayment via SMS and by emailing your statement to you 3 days before your payment is due to be debited from your nominated account, so make sure you check your email and keep your phone handy.

Don’t forget, you can make extra repayments whenever you want to pay off your balance faster.

How do I make repayments?

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You don’t need to worry about a thing. We’ll set-up automatic repayments either weekly, fortnightly or monthly by direct debit that coincide with your pay cycle. The money will come out of your bank account on the day that repayments are due.

You can also make additional repayments whenever you want to pay off your balance faster.

What is our APR?

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APR means Annual Percentage Rate. At Wallet Wizard we pride ourselves on being open about how much you need to pay. The APR for new loans effective 08/12/2016 is 47.8%

When are my repayments due?

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Your repayments are due on the date shown on your statement. Your statement will be sent according to your Statement Cycle shown in your Loan Schedule. This date is usually the day you receive your pay.

Are there any hidden costs?

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We’re here to help you, not stress you out! Everything is set out clearly in your Loan Schedule. Apply for an easy and flexible Smart Loan with us today.

What if I need to miss a repayment?

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If you get in touch before your repayment is due in accordance with your Direct Debit Request and make appropriate arrangements to make that repayment, you won't have to pay any late fees. Simply contact us in advance. But if we don’t hear from you, you might have to pay a fee. If the repayment becomes too overdue, we might place a default on your credit file. This could remain there for up to 5 years. Heavy stuff right? That's why it is best to make sure you make your repayments on time. If you do get into trouble it's always best to contact us to discuss your situation.

What time does the debit come out of my account?

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It is safest to leave the money in your account on the due date for the whole day.

When will I get the money?

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Most major banks will put the funds into your account in under an hour from when we transfer the cash. From time to time it can take a little more (up to 3 hours) but we find it is safest to wait at least 2 hours and check again before contacting us.

Do all bank accounts receive the money in the same amount of time?

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No. We don't want to bore you with banking procedures (who has time for that?) but each bank processes our request differently.

If you've already received cash from Wallet Wizard or our sister brands, MoneyStart or ClearCash, then you could be eligible for a Wallet Wizard Visa card. You can receive funds to your Wallet Wizard Visa card instantly as soon as you’ve received and activated your card. Login to the Members’ Area for more information.

I accepted my contract after 2:30pm Sydney time, will I get the money today?

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The cut off for paying out the money for approved Smart Loans is 2:30pm Sydney time. However, if you missed it today, you'll have the money the next business day.

If you have a Wallet Wizard Visa card, then you can receive your funds any-time of the day.

What am I responsible for?

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Just be upfront and honest, keep us up-to-date about your situation and income, and make sure there’s enough money in your account when repayments are due. If you don’t have enough money in your account, contact us before your repayment is due. All of the terms and conditions of your contract are set out for you to read before you agree to a Smart Loan. You should be sure you understand your responsibilities before you accept. Apply for a fast Smart Loan with Wallet Wizard today.

When can I request more cash?

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Once you have a Smart Loan you will be eligible to access available credit once it reaches the lower of $500 or 25% of your Credit Limit. You might also be eligible to apply to increase your credit limit. Login to the Wallet Wizard Members’ Area to see if these options are available to you.

Why has my request to increase my credit limit not been approved?

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We are a responsible lender. Every request for more cash requires us to consider your capacity to pay. Your request to access your available credit may have been declined if we believe your circumstances have changed or you may be experiencing hardship. If you believe you are in hardship please contact us on 1300 494 105 to discuss you situation.

I forgot my password to the Members' Area, what do I do?

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Click here to reset your password.

What if I have no outstanding balance?

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The Smart Loan is a Continuing Credit Contract. This means that unless you request to close your Smart Loan you can continue to request access your available credit when you need it. Bear in mind some fees and charges may apply. Refer to the Costs page for more information.

What is a Wallet Wizard Visa card?

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The Wallet Wizard Visa card is a reloadable prepaid card which can be used to pay for goods and services from merchants in Australia and around the world who accept Visa Prepaid cards, including online purchase transactions.

Before use, the card requires activation and money to be transferred onto it.

Does the Wallet Wizard Visa card accrue interest?

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The card itself does not accrue any interest; however your bank account will still be debited interest as well as applicable fees and charges in accordance you’re your contract.

Card fees and load limits apply (refer to the Product Disclosure Statement (“PDS”) for more details). Cards are only available to eligible Wallet Wizard customers.

How do I qualify for a Wallet Wizard Visa card?

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The Wallet Wizard Visa card is available to customers who have previously finalised a Wallet Wizard, MoneyStart or ClearCash loan. You also may be eligible if you are an existing Wallet Wizard, MoneyStart or ClearCash customer and are on track with your repayments.

For all customers, to qualify for a card you must meet the following criteria:

  1. Your ID must be verified
  2. You must be an Australian Resident
  3. Your address details must be correct and up to date

If you are eligible, you can order your Wallet Wizard Visa card by logging into the Members’ Area (www.walletwizard.com.au/login) and requesting a card.

How long does it take to receive my Wallet Wizard Visa card?

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It will be posted to you via Australia Post. We to get it to you within 15 business days, however in the event that you haven’t received your card within 20 business days please contact our Customer Service on 1300 925 538.

How do I activate the card?

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When first received in the mail, your card will be inactive. To activate your Wallet Wizard Visa card login to the Wallet Wizard Members’ Area and follow these steps:

1. Click on www.walletwizard.com.au/login and login to the Members’ Area

2. Once in the Members’ Area, go to the ‘My Wallet Wizard’ section

3. Enter the Activation Code from the letter we send you with your Wallet Wizard Card

4. Click the Activate button – Your card is now active and ready to use!

If you have any difficulties, call our friendly Customer Service on 1300 925 538.

How does my card work?

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Once you’ve activated your Wallet Wizard Visa card, you’ll be able to receive funds from your next successful Wallet Wizard application to the card in a flash. You can then use the card with any merchant that accepts Visa Prepaid cards, as well as being able to withdraw your funds from any ATM country wide.

Are there any restrictions on the card?

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The card may not be used for any illegal transactions; if an illegal transaction is identified then authorisation may be declined. Some merchants may choose not to accept Visa Reloadable Prepaid cards. For further information please refer to your PDS.

Wallet Wizard cards are only available in Australian Dollars.

Can I have multiple Wallet Wizard Visa cards?

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Unfortunately, Wallet Wizard is able to issue only one Wallet Wizard Visa card per customer.

Are there any fees for using the card?

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Please refer to the Table below for the relevant Fees and charges or the PDS received with your card:

Fees and Charges to be paid by the Cardholder

Card Issue and Funds Loading

 

Card Issue Fee

Free

Replacement Card Fee

$10.00

ATM Withdrawals

 

ATM Transactions - when using an ATM which is not part of the rediATM network

ATM Operator Fees

ATM Transactions - when using a rediATM

$2.00 rediATM Usage Fee

Point of Sale Purchases

 

POS Purchase

Free

POS Purchase with cash out

$0.50

Foreign Exchange Fee (if Card is used for purchases or withdrawals in any currency other than Australian dollars or purchases with any merchant located outside Australia)

2.99%

Account Keeping Fees

 

Balance Inquiry online

Free

Inactive fee after 6 months charged each month from and including month 7 until card expiry.

$2.99

Disputed Transactions

$20.00

Wallet Wizard Client Services Calls

Free

Can a Wallet Wizard Visa card transaction be refunded?

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Yes, subject to the merchant’s refund policy an amount to be refunded can be paid directly back onto the card.

Can I make online purchases?

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Yes, you can make purchases for goods online. You will need to use your CVV2 three digit code on the back of your card, as well as the expiry date.

Is the balance of the card updated automatically?

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Each time you make a purchase on your card, the purchase amount is automatically deducted from your card balance at the time the transaction is approved. If the transaction is declined the funds are not deducted from your card balance.

How do I check the balance?

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You can check the balance of your card or view your recent transactions from the Wallet Wizard Members’ Area. There is no charge to check your account online.

How do I add money to the card?

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You can only add funds to a Wallet Wizard Visa card if you’ve been approved for a Wallet Wizard loan. When accepting your contract, you’ll be able to elect if you’d like the funds to be sent to your bank account or to your Wallet Wizard Visa card.

Can I add funds to the card from my bank account?

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Unfortunately, the Wallet Wizard Visa card is unable to receive transfers from personal accounts. 

What is a PIN?

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A Personal Identification Number (PIN) is a security number provided on your PIN mailer. You will need this number to make purchases. Never write your PIN on your card or communicate your PIN to anyone.

What if I lose or forget my PIN?

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Your PIN cannot be changed; however, if you forget your PIN you have the ability to retrieve it. Please see the PDS for further details or go to the Emerchants PIN Recovery website: https://pin.emerchants.com.au

What is a CVV2 number and why do I need it?

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The 3-digit security code on your Visa card assures both merchants and consumers that the card is in the hands of an authorised user. If someone obtains your account number, they cannot make an online purchase without the security code. You can find the 3-digit code on the back of your Visa card, next to your signature.

The ATM took my card, what do I do?

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Please contact the company associated with the ATM to see if your card can be retrieved and notify Wallet Wizard Customer Service on 1300 925 538 if you cannot retrieve it. 

Does the card have an expiry date?

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The expiry date is shown on the front of the card. The card cannot be used after the expiry date.

What happens if my purchase is not approved?

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There are a couple of things which may be causing your transaction to decline.

  1. There could be insufficient funds to cover the purchase amount; you will need to check the balance on your card.
  2. Check you are selecting credit as your payment method.
  3. The payment network may be offline.

Which button do I select when making a purchase?

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Please select the credit button.

Is there a limit on the card?

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The limit on the card will be the total amount of funds Wallet Wizard has agreed to load on the card. Please refer to the Table below for the relevant limits or the PDS received with your card:

Load/Transaction

Limit

Point of Sale and ATM Withdrawal Limits

Daily ATM Cash Withdrawal Limit:

$1,000.00

Maximum Point of Sale per transaction

$3,000.00

Daily Purchase Limit (including Daily ATM Cash Withdrawal Limit)

$4,000.00

Load and Account limits

Minimum Load

$20.00

Maximum Load

$5,000.00

Daily Total Limit

$5,000.00

Maximum Annual card balance

$50,000.00

Are there any Fees for using an ATM?

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There aren’t any Emerchants fees for ATM withdrawals, however there may be an ATM Owners fee charged or a usage fee applicable. For further information please refer to your Product Disclosure Statement (PDS).

Can I withdraw cash via POS (Point of Sale)?

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Yes, in the majority of cases you can. However, the availability of cash-out at POS is at the merchant’s discretion.

If I purchase items overseas in a different currency, how is the dollar value converted?

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The available balance on the Wallet Wizard Visa card is in Australian Dollars. Transactions made in a currency other than Australian Dollars will be subject to the prevailing exchange rate at the time, plus a 2.99% foreign transaction fee.

When purchasing online what name do I enter into the payment page?

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When making an online purchase, you should enter the name that is registered against the card.

How do I get my statements?

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Paper based statements are not issued for the Wallet Wizard Visa product. Your transaction record can be obtained by logging into the Wallet Wizard Members’ Area (www.walletwizard.com.au/login).

What if my card is lost or stolen?

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If you believe your card has been lost, stolen or damaged, likely to be misused or you have reason to suspect that someone else may know the PIN, please login to your Members’ Area to deactivate your card.

Once your card is deactivated or if you have issues accessing your Members’ Area, call the Wallet Wizard Customer Service on 1300 925 538 so we can assist you further.  

Who do I contact if I have a complaint or query about the card?

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You can contact Wallet Wizard Customer Service on:

Phone: 1300 925 538 (8am - 8pm Monday to Saturday, Sydney Time)

Email:    hello@walletwizard.com.au

Mail:      PO Box 4475, Sydney, NSW, 2001

Who do I contact if I think there may be unauthorised transactions on the card?

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If you suspect there may be suspicious transactions on your card, you can;

  1. Contact Emerchants immediately on 1300 739 889 and/or
  2. Contact the Wallet Wizard Customer Service who can provide you with a Disputed Transaction Form.

The completed form can be emailed or posted to:

Email:    disputes@emerchants.com.au

Mail:      Emerchants, Level 2, 26 Commercial Road, Newstead, Brisbane, QLD, 4006

You will need to provide as much detail as possible about the transaction and include any receipts you may have.

What should I be aware of?

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This advice is general information only and does not take into account of your objectives, financial situation or needs. We recommend you consider the Product Disclosure Statement (PDS) relating to the Wallet Wizard Visa card before making any decision. This product is available only to Australian residents. To use the Wallet Wizard Visa card it must first be activated.

Terms and conditions and fees and charges will apply to use of the Wallet Wizard Visa card. The Wallet Wizard Visa card is a reloadable Visa prepaid card issued by Cuscal Limited ABN 95 087 822 455, AFSL 244116. Credit Corp Financial Services Pty Ltd ABN 39 146 525 706 trading as Wallet Wizard is involved in the promotion and distribution of the Wallet Wizard Visa card and is a Corporate Authorised Representatives of Emerchants Payment Solutions Ltd ABN 30 131 436 532.

I have a question that isn't listed here. What do I do?

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Our team members are only too happy to help. You can contact us here and we will do our best to help you find the answer.

What if I have a complaint?

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Oh no! We try to make sure you’re happy, so please contact Wallet Wizard customer care. Details on how to contact us are here.

Why was I declined?

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Wallet Wizard takes a bunch of information into account when making a decision. Unfortunately we can't always provide you the exact reasons that your application resulted in a decline. However, if your situation changes, you can still log-in to the Members' Area and apply again to see if you qualify.